Reimagining Real Estate Support:
How Pixel Realty’s Agent Success Team Is Changing the Game
As the Director of Technology at Pixel Realty, one of my greatest joys is helping to build tools and systems that make our agents’ lives easier. But more than the tech itself, it’s how we support our agents that truly sets us apart—and I believe it's something no other brokerage is doing quite like us.
At Pixel, we believe innovation isn't just about flashy software or the latest AI tool. It’s also about accessibility, reliability, and real-time support. That’s why we created something we haven’t seen offered anywhere else in the industry: a live virtual support room, open every weekday from 9 AM to 4 PM EST.
Real-Time Help, Real Human Connection
Every single business day, agents can hop into our virtual office and be instantly greeted by a member of our Agent Success Team—which includes myself, some others and most importantly, the Principal Broker. Whether they’re having trouble navigating a software platform, need clarification on a real estate process, or simply want to talk through strategy, we’re there. Live. No tickets, no waiting around for someone to email you back two days later.
This is live IT and operations support, tailored for real estate professionals. And from everything we’ve researched online and heard from agents coming from other companies, we’re confident we’re one of the only brokerages offering this level of dedicated, consistent, face-to-face virtual support.
Why This Matters
Technology can be a great equalizer—but only when people are supported in using it. So many brokerages invest in tech platforms but leave their agents to figure things out on their own. That leads to frustration, underutilized tools, and lost time.
We do things differently.
Our virtual office isn’t just tech support. It’s an open door. It’s where agents can come to troubleshoot an issue, brainstorm ideas, or even get guidance on how to use our systems more efficiently. It's where we solve problems in real time—before they become roadblocks.
Built for Agents, By People Who Understand Agents
We’re real people behind the screen, not outsourced help desks or bots. As a tech director with an IT background, I bring a deep understanding of the platforms we use—but also empathy for the pace and pressure of the real estate world. We built this model because we know what it’s like to need answers quickly when you’re juggling clients, contracts, and closings.
A Model for the Future
This live support model is more than a feature. It’s a reflection of our company values—accessibility, transparency, and service. We don’t just give our agents tools. We walk alongside them, every day, to make sure they’re confident and capable in using them.
In a sea of brokerages promising support, Pixel Realty is doing something different. Something real.
If you’re an agent tired of feeling like you’re on your own when tech questions or process problems come up, we invite you to see the difference.
